How Voice OTP Solution Will Enhance Government Service Security
- Read Time: 5 Min
In the era of rapid digitization, governments worldwide are embracing technology to streamline their services and enhance citizen experiences. From online tax filing to digital identity verification, governments are leveraging digital platforms to provide efficient and convenient services to their constituents. However, with these advancements come heightened concerns about security and data privacy. In this…
continue readingExpanding the Role of Cloud IVR in Multimodal Customer Engagement
- Read Time: 3 Min
Businesses are constantly seeking innovative ways to enhance customer engagement. One such technology that has revolutionized customer interactions is Cloud IVR. Traditionally associated with phone-based systems, it has evolved to support multimodal customer engagement, catering to diverse user preferences and needs. Let’s explore the expanding role of Cloud IVR in facilitating multimodal customer engagement, and…
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Opting for Voice Broadcasting: A Smart Choice for Customer Surveys
- Read Time: 3 Min
Cold calls have been a popular way to connect with clients for a long time. They are straightforward and personalized, which leads to great sales opportunities. Also, there are downsides to this approach. Agents must spend time and effort to connect with many clients, even if some dislike phone calls. What is a more effective…
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Intelligent Voice Broadcast System: Features & its Significance
- Read Time: 3 Min
Voice broadcasting has reached wide popularity in recent years. Speedy delivery and cost-effectiveness are what make voice broadcasts a preferred channel over the other. Instead of cold calls, the engagement is undertaken with the possibility of making the first move with your customers. An intelligent voice broadcast system will handle all calls with the management…
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A Guide to Understand Phone Number Masking
- Read Time: 3 Min
Phone numbers are everywhere accessible. We use phone numbers to do routine work such as talking to someone, connecting customers, online shopping or simply inquiring about the product. Businesses which rely on phone calls have data and security as an important concern for smooth operations. Phone number masking is associated with protection of sensitive business…
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Cloud Telephony Checklist for Creating Outbound Calling Campaign
- Read Time: 4 Min
What does your outbound calling campaign need? An equal part of art and science. Because every business needs an emotional connection with customers and the right data to back up the pitch. This is not it! Various other factors determine the failure or success of an outbound calling campaign, like accurate planning and preparation. This…
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The Future of Customer Service: Meeting the Needs of Every Generation
- Read Time: 3 Min
Did you know millennials and Zoomers (Gen Z) are the two largest consumers worldwide? Also, the population is expected to grow over the next ten years. It means your business has to work and tailor according to the behavior and preferences of the upcoming generation. Thus, you require a killer strategy that clients of all…
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Are You Keeping These Points in Mind When Choosing a Cloud Telephony Platform?
- Read Time: 3 Min
Your business decision determines the future of your company. And recently, the abrupt global strike of coronavirus impacted the working structures of many industries. Majorly transforming the customer service department and shifting it to adopt cloud solutions. Due to increased demand, major firms reported a significant increase in their cloud solutions revenue. Cloud-based platforms ensure…
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What Is a Hosted Contact Center? Why It’s the Best Option?
- Read Time: 3 Min
Since effective communication is a cornerstone for a successful business. Enterprises have started to prioritize contact center solutions for improving customer service systems and at the same time improving daily operations for a streamlined workflow. A hosted contact center solution, when integrated into your operating system can handle inbound calls, outbound calls and self-service interactions…
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Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
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