Cloud Telephony Checklist for Creating Outbound Calling Campaign
- Read Time: 4 Min
What does your outbound calling campaign need? An equal part of art and science. Because every business needs an emotional connection with customers and the right data to back up the pitch. This is not it! Various other factors determine the failure or success of an outbound calling campaign, like accurate planning and preparation. This…
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What Is a Hosted Contact Center? Why It’s the Best Option?
- Read Time: 3 Min
Since effective communication is a cornerstone for a successful business. Enterprises have started to prioritize contact center solutions for improving customer service systems and at the same time improving daily operations for a streamlined workflow. A hosted contact center solution, when integrated into your operating system can handle inbound calls, outbound calls and self-service interactions…
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Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
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How to Manage A Remote Call Center in 2023
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Organizations have shifted to remote working due to the evolution of new communication tools and off course pandemic which has created a massive impact on how employees work. Such transitions in call centers are observed with the intent to support customers with whatever they need at any time. Companies are devoting most of their time…
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Hidden Call Center Features For Businesses of All Sizes
- Read Time: 3 Min
The agenda of today’s call center solutions is to empower businesses to deliver a great customer experience (CX). Now, customers want a lot more than a good product or service. Considering the small business and startups, they need to go the extra mile to sound professional to customers. Also, they have to compete with the…
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Call Recording: Everything You Need to Know for Your Business
- Read Time: 3 Min
The purpose of every software and tool is to simplify the working process of the organization and make it seamless. What do you think your business needs right now? Better productivity? Satisfied customers? Real-time insights? All three? Well, the call recording feature of the contact center can help you with all the above. You also…
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Cloud Contact Center Comes with the Best Feature You Can’t Ignore
- Read Time: 3 Min
A seamless customer operation includes the right technology and tool incorporation in the business. Following the fast pace shift in digital transformation, a business needs to optimize and automate customer interaction at a large scale. Call centers are for customers seeking solutions to their questions and concerns. It is a platform offering clients the best…
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Why Contact Centers are Getting Popular in Customer Support
- Read Time: 3 Min
Traditional call centers have been getting a very wrong reputation in the market. This is because customers see themselves waiting in line forever to solve their problems which keeps them frustrated. But today the scenario is different. Contact centers are coming into a major call center trend to assist best customer experience like never before. …
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Basics of API and Its Integration: Boost High Efficiency in Your Contact Center
- Read Time: 3 Min
Digital innovation is now a necessity. You cannot work with an outdated system that acts as a blocker for better customer service. Over time, technological evolution has been supporting businesses to encourage high customer satisfaction. It forces various contact centers to review their interaction analytics and determine the insights to optimize business operations. But how…
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Evolution of Call Center – Evolution of Customer Experience
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Call Centers Shaping the Service Experience The history of call centers began over 100 years ago (19th century), shaping the service experience and allowing businesses to adapt to a global market. The centralized focus of call centers is to resolve customer inquiries at the lowest cost with the best experience and minimum effort. Now, call…
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