Utilize these Customer Engagement Trends Before 2022 Ends
- Read Time: 3 Min
What are the buzzwords for the past few years in contact centers? Customer engagement, customer experience, and customer communication. If you’re wondering why then understand this, engaging and interacting with customers frequently adds value to their journey. Moreover, it provides a holistic and personalized customer experience. Build stronger connections with your audience by talking to…
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Contact Center vs Call Center – What’s the Difference
- Read Time: 4 Min
Contact center and call center, both operate within customer service departments but have different meanings and perspectives. “Call centers” have come first with the purpose of handling streams of calls on the phone. Since new technologies have emerged over time, it is causing a change in the ways an organization initiates communication with customers. That’s…
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