Expanding the Role of Cloud IVR in Multimodal Customer Engagement
- Read Time: 3 Min
Businesses are constantly seeking innovative ways to enhance customer engagement. One such technology that has revolutionized customer interactions is Cloud IVR. Traditionally associated with phone-based systems, it has evolved to support multimodal customer engagement, catering to diverse user preferences and needs. Let’s explore the expanding role of Cloud IVR in facilitating multimodal customer engagement, and…
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The New Best Call Center Practice: Speech-Enabled Interactive Virtual Receptionist
- Read Time: 3 Min
Interactive Voice Response (IVR) systems are now widely in practice following customers’ demand to access self-service solutions. The popularity has increased and is being truly appreciated with the development of Speech-enabled IVR systems. It’s an application that allows callers to use their own voice rather than DTMF inputs. Moreover, it’s rapidly emerging as the latest…
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Smart IVR Software For Elections Management And IVR Surveys
- Read Time: 5 Min
IVR calling software has more than one use case. You may have heard about its extensive use in contact centers, but IVR telephony solutions are used in various other industries as well. Two of the most common applications for IVR calling software are election management and surveying. This blog will discuss how IVR empowers election…
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