Contact Center Buyer’s Guide for 2022-2023
- Read Time: 5 Min
Overview The modern-day contact centers are acknowledging new innovative technologies for improving old processes. The purpose is to revolutionize the way business interacts with customers and provide a memorable customer experience. Since the new generation is highly demanding and expects quick responses from call centers, automated self-service systems have come into the picture. If you…
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Cloud Contact Center Solution – Next Generation Business Communication
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The pandemic and technology have pushed companies towards cloud migration, evolving the data storage and contact center industry. The ever-growing innovations are encouraging greater flexibility, cost savings, and convenience for enterprises. More than that, it encompasses automated and dependable cloud contact center solutions to fulfill changing customer needs. [REPORT] – The market size of the…
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Contact Center vs Call Center – What’s the Difference
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Contact center and call center, both operate within customer service departments but have different meanings and perspectives. “Call centers” have come first with the purpose of handling streams of calls on the phone. Since new technologies have emerged over time, it is causing a change in the ways an organization initiates communication with customers. That’s…
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Smart IVR Software For Elections Management And IVR Surveys
- Read Time: 5 Min
IVR calling software has more than one use case. You may have heard about its extensive use in contact centers, but IVR telephony solutions are used in various other industries as well. Two of the most common applications for IVR calling software are election management and surveying. This blog will discuss how IVR empowers election…
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Customer Experience Management: What is it and why does it matter?
- Read Time: 3 Min
Customer experience management is vital in call centers to develop lasting relationships with customers. Knowing about customer expectations is crucial in altering the products or services as per customer demands. Besides, adopting cutting-edge technologies and tools for optimizing the workload of agents is what business needs to deliver a top-notch customer experience. Call center solutions…
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Call Center Solutions’ Must-Have Features For SMEs
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The agenda of today’s call center solutions is to empower businesses to deliver a great customer experience (CX). Now, customers want a lot more than a good product or service. Considering the small business and startups, they need to go the extra mile to sound professional to customers. Also, they have to compete with the…
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Proactive Customer Service: Next Generation Contact Center Solutions are Here to Stay
- Read Time: 3 Min
Customers’ needs and expectations evolve from time to time. Modern technology has enabled organizations to understand and anticipate customer needs for providing pleasurable experiences for customers. “Proactive customer service” when integrated into call centers can lead to customer satisfaction and change the perception of customers drastically. Organizations utilizing the latest contact center solution can be…
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Transforming Customer Experience in Automotive Industry with Cloud Telephony Services
- Read Time: 4 Min
Driving digital customer engagement through personalized experiences is vital in the automobile industry. This industry still follows a traditional approach to communication, regardless of the tremendous growth it has made so far. An automobile customer support is necessary to face challenges such as missing leads, lack of satisfaction, and above all, shortage of a unified…
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How CCaaS is Transforming Tourism Industry: Keeping Customer Service Priority
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Tourism industry is largely hampered by the post effects of Coronavirus. With a global loss of 42% in revenue, there are changes in market trends. Here, customer service is pivotal in taking tourism to a higher level, driving urgency to become ultra-flexible and promote a resilient kind of industry. Taking steps for rebuilding its strategy…
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Improving Contact Center Customer Perception through Automation and CCaaS
- Read Time: 3 Min
Customer expectations and preferences regarding the kind of customer service availed, changes with the time. Due to Integrated channels and digitalization, customers demand personalized customer journeys from contact centers. Additionally, a positive customer perception can enrich your brand value, creating engaging experiences for customers. Today, developing customer preferences have created a willingness to utilize self-service…
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