Intelligent Voice Broadcast System: Features & its Significance
- Read Time: 3 Min
Voice broadcasting has reached wide popularity in recent years. Speedy delivery and cost-effectiveness are what make voice broadcasts a preferred channel over the other. Instead of cold calls, the engagement is undertaken with the possibility of making the first move with your customers. An intelligent voice broadcast system will handle all calls with the management…
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A Guide to Understand Phone Number Masking
- Read Time: 3 Min
Phone numbers are everywhere accessible. We use phone numbers to do routine work such as talking to someone, connecting customers, online shopping or simply inquiring about the product. Businesses which rely on phone calls have data and security as an important concern for smooth operations. Phone number masking is associated with protection of sensitive business…
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Cloud Telephony Checklist for Creating Outbound Calling Campaign
- Read Time: 4 Min
What does your outbound calling campaign need? An equal part of art and science. Because every business needs an emotional connection with customers and the right data to back up the pitch. This is not it! Various other factors determine the failure or success of an outbound calling campaign, like accurate planning and preparation. This…
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The Future of Customer Service: Meeting the Needs of Every Generation
- Read Time: 3 Min
Did you know millennials and Zoomers (Gen Z) are the two largest consumers worldwide? Also, the population is expected to grow over the next ten years. It means your business has to work and tailor according to the behavior and preferences of the upcoming generation. Thus, you require a killer strategy that clients of all…
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Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
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How to Manage A Remote Call Center in 2023
- Read Time: 3 Min
Organizations have shifted to remote working due to the evolution of new communication tools and off course pandemic which has created a massive impact on how employees work. Such transitions in call centers are observed with the intent to support customers with whatever they need at any time. Companies are devoting most of their time…
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Hidden Call Center Features For Businesses of All Sizes
- Read Time: 3 Min
The agenda of today’s call center solutions is to empower businesses to deliver a great customer experience (CX). Now, customers want a lot more than a good product or service. Considering the small business and startups, they need to go the extra mile to sound professional to customers. Also, they have to compete with the…
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Avoid These Red Flags in a Cloud Telephony Service Provider
- Read Time: 3 Min
As a part of the digital transformation strategy, cloud telephony revolutionizes the way organizations interact and operate business with customers. Globally, businesses have started to adopt cloud communications not only for interactions but also to automate the workflow of agents. The results have shown promising customer satisfaction through the speedy resolution of customer complaints. When…
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Call Recording: Everything You Need to Know for Your Business
- Read Time: 3 Min
The purpose of every software and tool is to simplify the working process of the organization and make it seamless. What do you think your business needs right now? Better productivity? Satisfied customers? Real-time insights? All three? Well, the call recording feature of the contact center can help you with all the above. You also…
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Cloud Contact Center Comes with the Best Feature You Can’t Ignore
- Read Time: 3 Min
A seamless customer operation includes the right technology and tool incorporation in the business. Following the fast pace shift in digital transformation, a business needs to optimize and automate customer interaction at a large scale. Call centers are for customers seeking solutions to their questions and concerns. It is a platform offering clients the best…
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