The Future of Customer Service: Meeting the Needs of Every Generation
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Did you know millennials and Zoomers (Gen Z) are the two largest consumers worldwide? Also, the population is expected to grow over the next ten years. It means your business has to work and tailor according to the behavior and preferences of the upcoming generation. Thus, you require a killer strategy that clients of all…
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Are You Keeping These Points in Mind When Choosing a Cloud Telephony Platform?
- Read Time: 3 Min
Your business decision determines the future of your company. And recently, the abrupt global strike of coronavirus impacted the working structures of many industries. Majorly transforming the customer service department and shifting it to adopt cloud solutions. Due to increased demand, major firms reported a significant increase in their cloud solutions revenue. Cloud-based platforms ensure…
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What is Missed Call Marketing & How Does it Work?
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Business enterprises demand simplicity when it comes to communicating with a wider audience. Additionally, affordability is another factor for reaching target customers for capturing genuine leads for the business. This can make missed call marketing helpful as it allows businesses to integrate it into the existing system in a streamlined manner so that you can…
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Do You Understand Customer Experience? Get the Best Idea About It Here
- Read Time: 3 Min
How was your last customer experience (CX)? Great or infuriating? We all have gone through experiences that have left us with positive and negative feelings. Those two feelings decide whether a business will be successful or a failure. A positive customer experience means a happy customer who is likely to become a loyal customer, boosting…
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