Are You Keeping These Points in Mind When Choosing a Cloud Telephony Platform?

Your business decision determines the future of your company. And recently, the abrupt global strike of coronavirus impacted the working structures of many industries. Majorly transforming the customer service department and shifting it to adopt cloud solutions. Due to increased demand, major firms reported a significant increase in their cloud solutions revenue.

Cloud-based platforms ensure the continuity of companies while seeking no additional infrastructure investment. Cloud computing is undeniably on the rise, transforming various enterprises.

When looking for cloud telephony service providers, there are a number of questions you should ask yourself. Clearing the doubts with inquiries will be beneficial to your business. To help you better, look at the guide when choosing cloud telephony service providers.

Learn the Capabilities of the Platform

It is the first step of the guide. You need to know the platform’s capabilities before making the right decision. Spend time brainstorming and pen down all your requirements with the team.

Narrow down your cloud telephony requirements as clearly as possible. Be more detailed as it will ensure that you are checking all the right boxes. Ask yourself these questions:-

• What are the fundamental features cloud telephony service providers are offering?
• Is data integration possible without technical staff?
• What are the call rates?
• Can I directly use the API to trigger the campaign?

Check the Reliability of the Platform

Reliability plays a significant role in communication. Most cloud platforms ensure transparency in sharing uptime, like DeepCall’s uptime range of around 99%. Well! Keep in mind no communication platform can promise 100% uptime.

There are various factors that could lead to fluctuations like uptimes of phone lines, internet, etc. It is not the point to worry about, as you can easily get authentic data from the support team.

Test the Capabilities of the platform

Every cloud telephony service provider offers a free trial period. It is a great way to explore the platform. Try and test the flexibility and functionality of the tool. The trial period has no financial risk so try to make the most of the product.

You can create and test the communication/IVR flows, understanding the capabilities and ensuring whether it is suitable for your requirements.

Look Over the Security Compliances Thoroughly

Security is critical in cloud computing as there is sensitive/confidential information in customer communication. The cloud telephony platform must have a robust structure to protect your data.

There are basic security compliances that providers must offer, while some security regulations differ as per the industry. Look for these security checks necessarily:-

• 2FA authentication for accounts that will prevent any unauthorized login.
• ISO certifications and GDPR compliance must be part of the platform.
• Network encryption (TLS 1 and above) will shield the data in transit.
• Real-time monitoring with notifications provides who’s accessing the platform and when.
• Explore their data backup and recovery plan – it will prevent future consequences.

Examine the Setup and Migration Speed of the Platform

Undoubtedly, there are various benefits of the cloud phone system, but one of them is effortless setup and management. Ideally, the setup time doesn’t take a day or more, and at DeepCall, we do the needful in just 15 min to 1 hour. Another significant factor you need to consider is the ‘speed of data migration.’

Ask questions – does this platform need a specialist to set up and maintain, is there CRM integration, do they provide a helpdesk, web apps, and more? Help yourself when switching to a new platform with minimal disruption and data loss.

Transparency of Pricing Structure

The pricing structure is a crucial part in the selection process of cloud telephony service providers. If the pricing details are publicly available, then connect with the team for a detailed understanding. Ensure there are no hidden charges.

Basically, there are two expenses to a cloud telephony platform – the software rental and calling rate. It completely differs from organization to organization. Be specific with your requirements and be careful when selecting the plan.

Learn About the Support Services

Customer support seeks 24-hour assistance – so you need to ask your service provider if they provide 24-hour technical support, including holidays. Do they offer phone, email, and live chat support options?

You have the freedom to ask about your provider’s average response and resolution times. The ease and availability of reporting problems are as important as the points mentioned above.

Help Your Business Communication With Cloud

Save the operational cost of the business with the cloud communication system. There is more than just one benefit of moving to the cloud. Ask these questions to help choose the right cloud computing provider for your business.

We have provided the direct and indirect benefits of moving your business to the cloud, and if you are still in doubt, then the answers are only a phone call away. Connect with our team and start the process today.