Cloud Telephony: A Business Solution For Smooth Communication

Cloud telephony means moving the business and phones to the cloud. It is an advanced solution that enables businesses to overpower competitors with a unique strategy or a USP. It allows your business to replace conventional enterprise telephone systems, such as private branch exchange (PBX), and integrate new technologies like ‘automation’.

FACT CHECK: Global Cloud Telephony Services market is projected to grow at a rate of 17.2% in the next five years, reports Transparency Market Research.

If you are wondering whether cloud-based services are the right solution or not? If you have no idea what it is? If you are unsure how to enhance your business interactions, then you are at the right place.

The complete guide to ‘Cloud Telephony: A business solution for smooth solution’ will provide you with insightful information to make the right decision for your business.

Let’s Begin With…

About Cloud telephony

Cloud telephony is called by different names, like hosted telephony, cloud calling, VoIP-based hosted PBX solution (voice over internet protocol), cloud communication, cloud phone systems, etc. It is a type of unified Software as a service (USaaS) that enables businesses to utilize voice communication (place your calls directly from any computer or mobile device) and run their business phone system via a strong internet connection.

The third-party operators or host manages the services, which can be web and application-based. A cloud phone system is more than you think; it brings various communication systems and collaboration tools together.

You will often find business phone systems in the form of VoIP-based hosted PBX. It allows organizations to connect with customers via video meetings, instant messaging, CRM, and more.

FACT CHECK: Companies can save 50% to 75% on communications costs with VoIP.

Cloud telephony empowers you to integrate CRM systems and other basic tools, making your teams more efficient. Also, it improves the customer experience for a long time.

Working Process of Cloud Telephony

Technically explaining, it works similarly to VoIP service. Converts the analog voice signals into data packets, transmitting over an internet connection. Third-party VoIP service providers route all the organizational calls, eliminating the need to run on-premises and traditional PBX systems.

That’s how cloud telephony works and connects the phone to the person you call.

It runs through the cloud, thus allowing you to manage your business phone system via an online dashboard. There is no need for individual phone extensions or landlines; you can plug your phones into an existing network easily. The solution is a modern way of communication (calling) that is an easy-to-use interface and allows you to establish calls in a split second.

Cloud telephony is used for both inbound and outbound calls.

How does it work for incoming and outgoing calls?

Inbound Calls

• You receive a dedicated business number for incoming calls. Virtual numbers, toll-free numbers, etc. The numbers help you run any campaigns you want.
• It includes advanced features such as IVR, call recording, API, etc. So, whenever a customer calls, you can forward or route as per the customer’s key inputs.
• You can also integrate CRM for a better customer experience.
• After listening to the IVR messages (if chosen), customer calls get directed to agents predefined by you. You can pre-define call routing based on skills, expertise, and department.
• The cloud-based solution offers a recording feature that is helpful for future quality purposes.

Outbound Calls

• Outgoing calls are significant for businesses dedicated to sales and marketing.
• You get proactive and manual dialers to call your customers. Single click dialers allow you to eradicate manual errors.
• The dial icon on CRM allows the agent to call the customers while sending an API request to cloud servers.
• The server will connect the call to the available agent as soon the customer picks it up.

Cloud Telephony and Its Gains

FACT CHECK: According to a survey, the cloud telephony market is expected to increase nearly 6 times to 41% in India and other countries over the next five years.

Cloud Technology = LIMITLESS BENEFITS

The solution offers advantages that you can not ignore. It is helping businesses to integrate the digital age, simplifying their system and enhancing overall efficiency. How does it enhance your business? Explore here!

• The easy implementation requires no on-site hardware.
• The simple-to-use concept allows you to store and access files, make and receive calls, conduct video conferencing, and more.
• It is a cost-efficient solution that offers multiple tools and solutions such as business SMS, video conferencing, fax, etc.
• Cloud-based communication enables remote working, thus allowing businesses to scale and grow their team in a virtual working environment.

DeepCall’s Cloud Telephony Adding Value to Business

A reliable cloud partner is significant when you are investing in the solution. You have to do more than just count profits; you have to manage and monitor vast business operations. You have to know about lead conversion, business insights, analytical reports, etc., to keep your business alert.

DeepCall offers an enterprise contact center, cloud contact center, easy remote working, and more solutions with 99.999% uptime. Our solution is available all over India providing 10-digit, toll-free, and virtual numbers. We allow you to have better and more valuable connections.