What Is a Hosted Contact Center? Why It’s the Best Option?
- Read Time: 3 Min
Since effective communication is a cornerstone for a successful business. Enterprises have started to prioritize contact center solutions for improving customer service systems and at the same time improving daily operations for a streamlined workflow. A hosted contact center solution, when integrated into your operating system can handle inbound calls, outbound calls and self-service interactions…
continue reading
Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
continue reading
What is Missed Call Marketing & How Does it Work?
- Read Time: 3 Min
Business enterprises demand simplicity when it comes to communicating with a wider audience. Additionally, affordability is another factor for reaching target customers for capturing genuine leads for the business. This can make missed call marketing helpful as it allows businesses to integrate it into the existing system in a streamlined manner so that you can…
continue reading
Tips and Tricks to Build A Strong Voice Broadcasting Campaign
- Read Time: 3 Min
The evolution of technology has expanded the horizon of marketing communication undertaken within the industry. Businesses are surrounded by a variety of marketing techniques to expand their reach. Voice broadcasting is already emerging as a tempting tool for quickly spreading a message. It’s a mass communication method that brings steady results in less time. Building…
continue reading
How to Manage A Remote Call Center in 2023
- Read Time: 3 Min
Organizations have shifted to remote working due to the evolution of new communication tools and off course pandemic which has created a massive impact on how employees work. Such transitions in call centers are observed with the intent to support customers with whatever they need at any time. Companies are devoting most of their time…
continue reading
Hidden Call Center Features For Businesses of All Sizes
- Read Time: 3 Min
The agenda of today’s call center solutions is to empower businesses to deliver a great customer experience (CX). Now, customers want a lot more than a good product or service. Considering the small business and startups, they need to go the extra mile to sound professional to customers. Also, they have to compete with the…
continue reading
Avoid These Red Flags in a Cloud Telephony Service Provider
- Read Time: 3 Min
As a part of the digital transformation strategy, cloud telephony revolutionizes the way organizations interact and operate business with customers. Globally, businesses have started to adopt cloud communications not only for interactions but also to automate the workflow of agents. The results have shown promising customer satisfaction through the speedy resolution of customer complaints. When…
continue reading
Call Recording: Everything You Need to Know for Your Business
- Read Time: 3 Min
The purpose of every software and tool is to simplify the working process of the organization and make it seamless. What do you think your business needs right now? Better productivity? Satisfied customers? Real-time insights? All three? Well, the call recording feature of the contact center can help you with all the above. You also…
continue reading
Cloud Contact Center Comes with the Best Feature You Can’t Ignore
- Read Time: 3 Min
A seamless customer operation includes the right technology and tool incorporation in the business. Following the fast pace shift in digital transformation, a business needs to optimize and automate customer interaction at a large scale. Call centers are for customers seeking solutions to their questions and concerns. It is a platform offering clients the best…
continue reading
Why Contact Centers are Getting Popular in Customer Support
- Read Time: 3 Min
Traditional call centers have been getting a very wrong reputation in the market. This is because customers see themselves waiting in line forever to solve their problems which keeps them frustrated. But today the scenario is different. Contact centers are coming into a major call center trend to assist best customer experience like never before. …
continue reading