The Future of Customer Service: Meeting the Needs of Every Generation
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Did you know millennials and Zoomers (Gen Z) are the two largest consumers worldwide? Also, the population is expected to grow over the next ten years. It means your business has to work and tailor according to the behavior and preferences of the upcoming generation. Thus, you require a killer strategy that clients of all…
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Are You Keeping These Points in Mind When Choosing a Cloud Telephony Platform?
- Read Time: 3 Min
Your business decision determines the future of your company. And recently, the abrupt global strike of coronavirus impacted the working structures of many industries. Majorly transforming the customer service department and shifting it to adopt cloud solutions. Due to increased demand, major firms reported a significant increase in their cloud solutions revenue. Cloud-based platforms ensure…
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What Is a Hosted Contact Center? Why It’s the Best Option?
- Read Time: 3 Min
Since effective communication is a cornerstone for a successful business. Enterprises have started to prioritize contact center solutions for improving customer service systems and at the same time improving daily operations for a streamlined workflow. A hosted contact center solution, when integrated into your operating system can handle inbound calls, outbound calls and self-service interactions…
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Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
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What is Missed Call Marketing & How Does it Work?
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Business enterprises demand simplicity when it comes to communicating with a wider audience. Additionally, affordability is another factor for reaching target customers for capturing genuine leads for the business. This can make missed call marketing helpful as it allows businesses to integrate it into the existing system in a streamlined manner so that you can…
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Tips and Tricks to Build A Strong Voice Broadcasting Campaign
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The evolution of technology has expanded the horizon of marketing communication undertaken within the industry. Businesses are surrounded by a variety of marketing techniques to expand their reach. Voice broadcasting is already emerging as a tempting tool for quickly spreading a message. It’s a mass communication method that brings steady results in less time. Building…
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How to Manage A Remote Call Center in 2023
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Organizations have shifted to remote working due to the evolution of new communication tools and off course pandemic which has created a massive impact on how employees work. Such transitions in call centers are observed with the intent to support customers with whatever they need at any time. Companies are devoting most of their time…
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Hidden Call Center Features For Businesses of All Sizes
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The agenda of today’s call center solutions is to empower businesses to deliver a great customer experience (CX). Now, customers want a lot more than a good product or service. Considering the small business and startups, they need to go the extra mile to sound professional to customers. Also, they have to compete with the…
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Avoid These Red Flags in a Cloud Telephony Service Provider
- Read Time: 3 Min
As a part of the digital transformation strategy, cloud telephony revolutionizes the way organizations interact and operate business with customers. Globally, businesses have started to adopt cloud communications not only for interactions but also to automate the workflow of agents. The results have shown promising customer satisfaction through the speedy resolution of customer complaints. When…
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Call Recording: Everything You Need to Know for Your Business
- Read Time: 3 Min
The purpose of every software and tool is to simplify the working process of the organization and make it seamless. What do you think your business needs right now? Better productivity? Satisfied customers? Real-time insights? All three? Well, the call recording feature of the contact center can help you with all the above. You also…
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