Improving Contact Center Customer Perception through Automation and CCaaS
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Customer expectations and preferences regarding the kind of customer service availed, changes with the time. Due to Integrated channels and digitalization, customers demand personalized customer journeys from contact centers. Additionally, a positive customer perception can enrich your brand value, creating engaging experiences for customers. Today, developing customer preferences have created a willingness to utilize self-service…
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Cloud Telephony: A Business Solution For Smooth Communication
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Cloud telephony means moving the business and phones to the cloud. It is an advanced solution that enables businesses to overpower competitors with a unique strategy or a USP. It allows your business to replace conventional enterprise telephone systems, such as private branch exchange (PBX), and integrate new technologies like ‘automation’. FACT CHECK: Global Cloud…
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