Opting for Voice Broadcasting: A Smart Choice for Customer Surveys
- Read Time: 3 Min
Cold calls have been a popular way to connect with clients for a long time. They are straightforward and personalized, which leads to great sales opportunities. Also, there are downsides to this approach. Agents must spend time and effort to connect with many clients, even if some dislike phone calls. What is a more effective…
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Intelligent Voice Broadcast System: Features & its Significance
- Read Time: 3 Min
Voice broadcasting has reached wide popularity in recent years. Speedy delivery and cost-effectiveness are what make voice broadcasts a preferred channel over the other. Instead of cold calls, the engagement is undertaken with the possibility of making the first move with your customers. An intelligent voice broadcast system will handle all calls with the management…
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A Guide to Understand Phone Number Masking
- Read Time: 3 Min
Phone numbers are everywhere accessible. We use phone numbers to do routine work such as talking to someone, connecting customers, online shopping or simply inquiring about the product. Businesses which rely on phone calls have data and security as an important concern for smooth operations. Phone number masking is associated with protection of sensitive business…
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Cloud Telephony Checklist for Creating Outbound Calling Campaign
- Read Time: 4 Min
What does your outbound calling campaign need? An equal part of art and science. Because every business needs an emotional connection with customers and the right data to back up the pitch. This is not it! Various other factors determine the failure or success of an outbound calling campaign, like accurate planning and preparation. This…
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The Future of Customer Service: Meeting the Needs of Every Generation
- Read Time: 3 Min
Did you know millennials and Zoomers (Gen Z) are the two largest consumers worldwide? Also, the population is expected to grow over the next ten years. It means your business has to work and tailor according to the behavior and preferences of the upcoming generation. Thus, you require a killer strategy that clients of all…
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Are You Keeping These Points in Mind When Choosing a Cloud Telephony Platform?
- Read Time: 3 Min
Your business decision determines the future of your company. And recently, the abrupt global strike of coronavirus impacted the working structures of many industries. Majorly transforming the customer service department and shifting it to adopt cloud solutions. Due to increased demand, major firms reported a significant increase in their cloud solutions revenue. Cloud-based platforms ensure…
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What Is a Hosted Contact Center? Why It’s the Best Option?
- Read Time: 3 Min
Since effective communication is a cornerstone for a successful business. Enterprises have started to prioritize contact center solutions for improving customer service systems and at the same time improving daily operations for a streamlined workflow. A hosted contact center solution, when integrated into your operating system can handle inbound calls, outbound calls and self-service interactions…
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Must-have Features of Remote Contact Center: Look Closely
- Read Time: 3 Min
The COVID-19 pandemic has transformed how businesses function globally, with remote work being the new normal. During the outbreak, contact centers were the primary point of communication between businesses, clients, and customers. Everyone was working from their home to make ends meet. According to a survey conducted by Buffer, 98% of remote workers would like…
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What is Missed Call Marketing & How Does it Work?
- Read Time: 3 Min
Business enterprises demand simplicity when it comes to communicating with a wider audience. Additionally, affordability is another factor for reaching target customers for capturing genuine leads for the business. This can make missed call marketing helpful as it allows businesses to integrate it into the existing system in a streamlined manner so that you can…
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How to Manage A Remote Call Center in 2023
- Read Time: 3 Min
Organizations have shifted to remote working due to the evolution of new communication tools and off course pandemic which has created a massive impact on how employees work. Such transitions in call centers are observed with the intent to support customers with whatever they need at any time. Companies are devoting most of their time…
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